
Last year around the end of July I received a letter from AGL stating that they were going to increase their Gas and Electricity prices, which pissed me off to begin with, as I had just had the new ‘cheaper’ prices kick in… You know the sorts of dudes that turn up on a weekend, when you’re relaxing and spew verbal diarrhea at you… On this such occasion the dude assured me that there was no contract period, they were just offering better prices… At the time I thought, “Fuck yea, saving money for doing nothing, sure!”
Then no less than 2 weeks later I get the letter in the mail saying they had increased their prices… Let me tell you, that did not impress me one bit, like they were saying, look we’re cheaper, then ehehehehe fuck no, just kidding!! So I got out our last couple of gas and electricity bills out and create an excel, plugged in the other vendors prices with our usage, to determine a new vendor, TRU Energy.
So I called TRU Energy and organised our gas and electricity to be moved over to them, which was all well and good, I started getting bills from them… In August my beautiful wife and I bought a house and moved into it at the start of September, we got our connections successfully moved over to our new place, everything was cool…
But at the start of December I get a bill from AGL, I thought, this is interesting… Turn the bill over to find that the billing period over-lapped the period we were actually with them, we had left them, according to TRU Energy on the 30th of July for electricity and the 3rd of August for gas! So I called the AGL customer service call centre and explained the situation to some drone, to which he asked me to send a letter stating when we had left the property, as in when we had moved out… Now I had just explained that we had CHANGED PROVIDERS…. Let me say that again… I CHANGED PROVIDERS… I even gave him the dates… But he was hellbent, after putting me on hold 5 fucking times, to get me to fax a letter over stating WHEN we had MOVED out of the property… Now it does not take a brain surgeon to realise that, fuck me, they switched to someone BEFORE they moved out… so I sent a letter stating the following:
To whom it may concern,
As per my phone call to your customer service department on the 29th of December 2007 to inform you that you had kept on billing us, even though we had changed providers.
Our AGL account numbers are as such:
• Electricity: <Our number>
• Gas: <Our number>
According to our new provider, TRUEnergy, we changed providers on the following dates:
• Electricity – 30th July 2007
• Gas – 3rd August 2007
I’m not sure why you have asked me for the date I moved out of the property, I changed providers, I did not move houses.
Please amend your records according to the dates above and send any final bills to the following address:
Jody Cones
123 MyAddress Drive.
Hoopers Cloaking. Vic. 8514
Kind Regards.
Jody Cones
Now I faxed this letter just after Christmas and the other day I get a letter in the mail, a *gasp* disconnection notice… Which brings me to today, I figure, why the fuck should I be calling this mob to sort out their fucking issue, reason: credit agencies…. If I’ve got this straight, if I don’t catch their OWN fuck-up it spoils MY credit rating, does anyone see a fucking issue here… And that’s just the start of it… I picked up the phone at 4:30PM on a Monday, today in fact… Dial the number and are greeted by a NUMBER BUSY message on my phone… I try again… and again… and again… wait 15 minutes…. still nothing… By this stage I want to embed the phone in my office partition wall… so I sit here frustrated unable to even get through to their customer service department…..
According to the letter they are going to disconnect my gas and electricity tomorrow… I really want to know if they disconnect the current tenants of the rental property we left…
Am I being unreasonable here, or is this just so piss poor it’s not funny?
The bad thing about this situation is that all I want to do is call them and just let fly, scream my lungs out down the phone, but that won’t make any difference what-so-ever… But the more fucked thing is… If I keep my calm and they sort out a credit and everything gets smoothed over and they are apologetic… What about the poor fucker that would just have paid the bill when he got it…? AGL would have swindled $100’s from him… WHAT THE FUCK!?!?!?!?
Get your fucking act together AGL, I will now to my death, do anything and everything in my power to deter people from using your piss poor services…. Consider this a fucking wake up call, seriously….